Our promise:
The AV Dudes work hard every day to enrich the lives of our customers through technology, whether you come to us online, or visit our stores. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.
- Returns are accepted.
- 30 Days Returns are accepted for buyer's remorse.
- Buyer pays return shipping and 20% restocking fee.
- Item MUST be returned with ALL original packaging and accessories.
- Refund will only be given upon inspection of the package.
- Any items that are missing will be deducted from the refund amount.
- If the item arrives to you damaged or defective, please contact us for instructions. Damaged or defective items are not subject to the 20% restocking fee..
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period and we'll arrange for a replacement. We will cover all reasonable and customary ground shipping fees.
White Glove Delivery Returns
If you opted in for white glove delivery the item must be refused if it is damaged. Any damage not reported during the delivery may be denied return.
